Welcome to the Progomart Help Center! We’re here to assist you with any questions or issues you may have. Whether you need help with your order, shipping, sizing, or anything else, you can find answers right here.
How do I track my order? Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to track your package via the shipping carrier’s website.
Can I change or cancel my order? We process orders quickly, so if you need to make a change or cancel, please contact us within 24 hours of placing your order. We’ll do our best to assist you, but once your order has been processed, it may not be possible to make changes.
How much does shipping cost? Shipping costs vary depending on your location and the size of your order. You’ll see the total shipping charges at checkout before completing your purchase.
Do you offer international shipping? At the moment, we offer shipping within the USA. We’re working to expand to other countries soon!
What is your return policy? We want you to be happy with your purchase! You can return items within 30 days of receiving your order, as long as they are in unused and original condition. For full details, please visit our Return Policy.
How do I return an item? To return an item, simply contact our customer support team at support@progomart.com to get started. We’ll provide you with instructions on how to proceed.
How do I know what size to order? We provide a detailed size chart on every product page. If you’re unsure, feel free to contact us for assistance. We want to help you find the perfect fit!
Do you offer gift cards? Yes, we offer gift cards that you can purchase for any occasion. Check out our Gift Cards page for more details.
How do I care for my Progomart apparel? To keep your Progomart products in great condition, always follow the care instructions on the label. In general, we recommend gentle washing in cold water and air drying for longevity.
Do I need an account to shop on Progomart? No, you can shop as a guest. However, creating an account lets you track your orders, save your payment methods, and receive exclusive discounts.
What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment options.
How do I contact customer support? You can reach our customer support team at support@progomart.com or through our Contact Us page. We’re here to help!
How long does it take to get a response? We aim to respond to all inquiries within 24 hours, Monday through Friday.
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